ProKulture Drinks – Privacy Policy

Effective Date: 27.11.25
Website: www.prokulture.com
Company: ProKulture Drinks Ltd (Ireland)

ProKulture Drinks respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and the rights you have under GDPR.

1. Who We Are

ProKulture Drinks Ltd
Ladytown, Co. Kildare, Ireland
Email: info@prokulture.com

We are the data controller for all personal data collected through this website.

2. What Personal Data We Collect

We collect and process the following information:

Information you give us directly

• Name
• Email address
• Phone number
• Delivery address (for orders)
• Payment details (processed securely by our payment provider — we never store card numbers)
• Messages you send through contact forms or email
• Newsletter sign-ups

Information we collect automatically

• IP address
• Device type
• Browser type
• Website usage (pages viewed, time on page, clicks)
• Cookies (analytics, functionality, and essential cookies)

Information from third-party tools

• Payment providers (e.g. Stripe)
• Email newsletter systems
• Social media advertising platforms (if/when used)

3. How We Use Your Data

We process your personal data for the following purposes:

• To process and deliver your online orders
• To respond to enquiries
• To manage your account (where applicable)
• To send newsletters or updates (only with your consent)
• To improve our website and customer experience
• For security, fraud prevention, and compliance purposes
• For marketing and retargeting (only if you have consented to cookies)

We only use your data where we have a legal basis to do so (contract, consent, legitimate interest, or legal obligation).

4. Legal Bases for Processing

Under GDPR, we rely on:

• Contract – to process purchases and deliver orders
• Consent – for newsletters, marketing emails, and non-essential cookies
• Legitimate Interest – to improve the website, analyse performance, and protect our business
• Legal Obligation – tax, accounting, and compliance requirements

5. How We Share Your Data

We never sell your data.
We share it only with trusted service providers who help us operate the business:

• Payment processors (e.g. Stripe)
• Delivery and logistics partners
• Email marketing providers
• Website hosting providers
• IT, security, and analytics tools

All partners operate under GDPR-compliant agreements.

6. International Transfers

Some service providers may store data outside the EU.
When this happens, we ensure safeguards are in place (e.g. EU Standard Contractual Clauses).

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

• Order/transaction data: 7 years (legal requirement)
• Newsletter data: until you unsubscribe
• Contact form enquiries: up to 12 months
• Analytics: per cookie policy retention settings

8. Your GDPR Rights

You have the following rights:

• Access your data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Withdraw consent at any time
• Receive a copy of your data (“data portability”)
• Lodge a complaint with the Data Protection Commission (DPC Ireland)

To exercise any right, email: info@prokulture.com

9. Cookies

We use cookies to:

• Make the website function
• Analyse traffic
• Improve performance
• Personalise content
• Deliver targeted ads (only if you accept marketing cookies)

You can change your cookie preferences at any time via our Cookie Banner settings.

10. Security

We use secure server technologies, encryption, regular updates, and best-practice procedures to protect your personal data from loss, misuse, or unauthorised access.

11. Changes to This Privacy Policy

We may update this policy occasionally. The latest version will always appear on this page with the updated date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

ProKulture Drinks Ltd
Email: info@prokulture.com
Website: www.prokulture.com

Cookie Policy

Effective Date: [Insert Date]
Website: www.prokulture.com
Company: ProKulture Drinks Ltd

This Cookie Policy explains how we use cookies and similar technologies on our website. It should be read together with our Privacy Policy.

By continuing to use our website, you agree to the use of cookies described below, unless you change your preferences through our cookie banner or browser settings.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and understand how visitors use the site.

We use first-party cookies (set by us) and third-party cookies (set by external services we use).

2. Types of Cookies We Use

a) Strictly Necessary Cookies

These cookies are required for the website to operate. They cannot be switched off.

Used for:
• Security
• Checkout and payment functionality
• Cookie preference management
• Login or account features (if applicable)

b) Performance & Analytics Cookies

These collect anonymous data about how visitors interact with the site.

Used for:
• Understanding which pages are visited
• Improving website performance
• Tracking aggregated usage patterns

Examples: Google Analytics, Shopify analytics, Squarespace, or other website platforms.

These only run if you give consent through the cookie banner.

c) Functional Cookies

These allow the site to remember things like your region, preferences, or previous actions.

Used for:
• Saved settings
• Improved website experience

d) Marketing & Advertising Cookies

These are used for retargeting, personalised ads, and measuring marketing effectiveness.

Used for:
• Google Ads
• Facebook/Instagram Ads
• TikTok Ads
• Email marketing optimisation

We only use these if you provide explicit consent.

3. Third-Party Cookies

We may use third-party services that place cookies on your device. These providers include, but are not limited to:

• Google Analytics
• Google Ads
• Meta (Facebook/Instagram)
• TikTok Pixel
• Email marketing tools (e.g. Mailchimp, Klaviyo)
• Payment providers

Each provider has its own cookie practices. We do not control their cookies directly.

4. How You Can Control Cookies

Through our cookie banner

On your first visit, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Manage preferences

You can change these choices at any time by selecting “Cookie Settings” on the website (or I can create a button for you).

Through your browser settings

You can block, delete, or disable cookies through your browser. Instructions are available at:

• Chrome
• Safari
• Firefox
• Microsoft Edge

Blocking some cookies may impact how the website functions.

5. How Long Cookies Last

Cookies may be:

• Session cookies – deleted when you close your browser
• Persistent cookies – stored for a set period

Retention times vary depending on the cookie purpose and provider.

6. Changes to This Policy

We may update this Cookie Policy occasionally. The latest version will always be available on this page.

7. Contact

If you have any questions about our Cookie Policy, contact:

ProKulture Drinks Ltd
Email: info@prokulture.com
Website: www.prokulture.com